Visitors FAQs

Q: How to register for visiting the exhibition?

A:
1. For First-time visitors

• Visit the official website and select "Visitor" > "Visitor Registration"
• Register your account and make sure your email address is active/correct to receive the confirmation email
• Complete the visitor registration questionare to receive the visitor QR code

2. For Returning visitors

• Log in to your account through "Member Center"
• Complete the visitor registration questionare to receive the visitor QR code

Q: How to confirm that my visitor registration is complete?

A:

There's 2 options to confirm your registration is completed : 

1. Email Confirmation Letter

• A confirmation letter containing a QR code will be sent to your registrated email.
• Please keep the QR code or print it out to be scanned on the day of the exhibition to enter the showground.

2. Check Visitor Records in the Member Center

• Log in to the Member Center and go to "Visitor Records."
• If your 2025 exhibition record is displayed, your registration is successful.
• Please keep the QR code or print it out to be scanned on the day of the exhibition to enter the showground.

Q: What should I do if I did not receive the visitor registration confirmation email?

A: If you have not received the confirmation email, follow these steps:

1. Check Visitor Records in the Member Center:

• Log in to your account at "Member Center" and verify if your 2025 exhibition record is available.

2. If there is no visitor record:

• Go back to "Visitor Registration" and submit the questionnaire again.
• The system will resend the confirmation email.

3. If registration is complete but the email is missing:

• Check your spam/junk folder.
• If the email is still missing, please contact the event organizer and provide your registered email.
• Alternatively, use the QR Code in the Member Center's "Visitor Registration" page for entry.

Q: What should I do if I lose my QR Code?

A: Follow these steps to retrieve your QR Code:

1. Log in to the Member Center.
2. Go to "Visitor Records" and find your 2025 exhibition QR Code.
3. Options:
   • Download or take a screenshot in advance.
   • Log in to the Member Center on-site and present the QR Code.

Q: What if I forget my Member Center password?

A: On the Member Center Login, click "Forgot Password" and follow the instructions to reset your password.

Q: How can I update my membership information?

A: Please follow the steps below

1. Log in to the Member Center.
2. Click "Member Information."
3. Select "Edit Member Information", make changes, and save.

Q: Is there any food available at the venue?

A: Yes, there are some restaurants inside the exhibition hall, and various dining options are available nearby.

• Please do refer to the venue's website for list of restaurants available https://www.tainex.com.tw/en/service/food/1 
• For vegetarian or halal options, some restaurants have vegetarian menu available, please ask the cashier or waiter/waitress to inqure 

Q: Is parking available at the venue?

A: The Taipei Nangang Exhibition Center 1 has an underground parking lot.

Q: Can I take photos or videos at the exhibition?

A: Generally, photography and filming are allowed, but please do not disturb others or disrupt the exhibition/onsite activities. Some booths may have special restrictions—please check on-site notices.

Q: Is there a cloakroom or storage service at the venue?

A: Yes, a storage area is available on-site with additional costs.

Q: What attire is recommended?

A: It is recommended to wear formal to semi-formal comfortable and lightweight clothing and shoes.

Q: Can children enter the exhibition?

A: The exhibition is restricted to visitors aged 12 and above.

Q: Can I bring pets to the exhibition?

A: For safety and hygiene reasons, pets are not allowed inside the venue.